Where you have entered into a signed Services Agreement with us, the service is delivered through a combination of our systems and third-party platforms. You acknowledge and agree to the following terms that specify how the service is provided, how appointments are counted and credited toward any guarantee, your responsibilities, ad spend, billing and disputes, our platforms and systems, and access to them:

Communications and notifications. As part of the service, our systems and our team may contact leads generated for you by email, text message, phone, and Facebook Messenger in order to schedule and confirm appointments. You will receive notifications regarding new leads and booked appointments by email and through a dedicated Slack channel, and booked appointments will be placed into an online calendar we provide. You are responsible for keeping the availability and contact information you provide to us accurate and up to date.

Lead data and consent. You authorize us to contact, on your behalf, the leads generated through your campaigns, and you represent that you are permitted to receive and act on the contact information of those leads. You are responsible for your own handling of, and follow-up with, any lead after it is delivered to you, including compliance with any laws that apply to your business's communications with those leads.

Your responsibilities. The results of the service depend in part on you. You are responsible for maintaining the advertising spend agreed in your Services Agreement, providing any photos, assets, or information we request, keeping your calendar availability accurate and current, and contacting and following up with each lead and appointment promptly. Delays, reduced ad spend, unavailability, or slow follow-up on your part may affect results and are not our responsibility.

Factors outside our control. We generate and book appointments; we do not control what happens after. Your actual sales and revenue depend on factors specific to your business, including your pricing, close rate, service area, reputation, responsiveness, and follow-up. We do not guarantee, and are not responsible for, your conversion of appointments into sales.

Exclusivity. Where appointments or leads are described as exclusive, this means they are generated for you and are not shared by us with another client of ours in your trade and service area. It does not mean, and we do not represent, that a prospect will not independently contact or engage other businesses on their own.

Service area. Appointments and leads are targeted to the service area you provide during onboarding. Any lead or appointment located outside the service area you specified in your onboarding survey does not count toward any guarantee.

No-shows and cancellations. An appointment is counted as delivered, and counts toward any guarantee, once it is booked in accordance with your Services Agreement, regardless of what happens afterward. In every case that follows, the appointment still counts toward the guarantee: where the prospect cancels; where the prospect reschedules; where the prospect fails to attend or no-shows; where the prospect does not proceed; and where you (the Client), or anyone on your behalf, cancel, miss, decline, or are unavailable for the appointment. We do not control whether a prospect keeps, reschedules, cancels, or attends an appointment, and no such outcome reduces the number of appointments credited to us or counts against any guarantee.

Seasonal Periods. Lead volume and booking rates in the home improvement industry are typically lower during the winter season. To account for this, a seasonal appointment rule applies to the months of December and January only. This rule applies to any active partnership that runs for at least 30 days across December and January. The 30 days may fall entirely within one month or be split across both, in any combination that totals 30 or more days (for example, 30 days in December, or 15 days in December and 15 days in January). For any partnership meeting this threshold, the guaranteed minimum number of appointments and the applicable delivery window for December and January are as specified in these Terms of Service. Where the seasonal rule applies, a lead is counted as an appointment toward the guarantee when they confirm interest in booking an appointment with you. A qualifying appointment under this rule does not require the lead to schedule, attend, or complete a booking. This is in addition to, not instead of, leads who do schedule and attend. Leads who book or attend are still counted, and the confirmed-interest standard simply broadens what qualifies during the seasonal period rather than replacing it. This does not mean no leads will schedule or attend during these months; it means that a lead confirming interest is sufficient to count toward the guarantee, whether or not they go on to book. If a partnership is not active for at least 30 days across December and January, whether within one month or combined, the seasonal appointment rule does not apply, and leads who confirm interest are not counted as appointments toward the guarantee on that basis.

Ad spend. Advertising spend is paid to the advertising platforms (such as Meta) and is separate from, and in addition to, our management fee. Advertising spend is your responsibility and is not included in our service fee. Any guarantee in your Services Agreement is conditional on you maintaining the minimum daily advertising spend stated in your Services Agreement continuously throughout the guarantee period. The required total spend for a guarantee period is calculated by multiplying the minimum daily spend by the number of days in that period. For a 30-day guarantee, the minimum daily spend is multiplied by 30; for a 90-day guarantee, it is multiplied by 90. If, during a guarantee period, you underfund, reduce, pause, or stop advertising spend below the required amount, or if advertising is delayed or interrupted for any reason attributable to you, your account, or the advertising platform, the guarantee does not apply for that period, and any days on which the required spend is not maintained do not count toward the guarantee period. Accordingly, the guarantee period is measured in active advertising days, meaning only those days on which advertising is running and the required minimum daily spend is maintained, and not by calendar days elapsed since the date the Services Agreement was signed.

Our platforms and software. All software, systems, CRM, automations, tracking, templates, scripts, dashboards, and related tools we use or provide to deliver the service are and remain our exclusive property. You are granted a limited, non-transferable, revocable right to access and use them only for the duration of, and for the purposes of, your Services Agreement. You obtain no ownership of, or continuing right to, any such software or systems, and your access to them ends when your Services Agreement ends.

Third-party platforms. The service depends on third-party platforms, including advertising, messaging, and calendar providers. We are not responsible for interruptions, changes, policy decisions, account actions, pricing, or availability of those third-party platforms, which are outside our control.

Billing, payment authorization, and disputes. By signing your Services Agreement, you agree to these Terms of Service, and you authorize us and our payment processor to charge the recurring fees set out in your Services Agreement to your payment method on file. You agree that these charges are authorized, are for services you have contracted to receive, and are refundable only if we fail to meet the guarantee set out in your Services Agreement. If you believe you are entitled to a refund, you agree to raise the matter with us directly by email at [email protected] before pursuing any other remedy. Your request must state the reason for the refund and identify the specific provision of your Services Agreement or these Terms of Service that you believe entitles you to a refund. Our team will review your request and typically responds within 48 hours. If our review determines that no provision of your Services Agreement or these Terms of Service entitles you to a refund, we will explain the basis for that determination, and you agree that the charge is valid and for services provided in accordance with your Services Agreement. You agree not to initiate a chargeback, payment dispute, or reversal for services that have been provided in accordance with your Services Agreement, and you acknowledge that initiating a chargeback for such services is a material breach of your Services Agreement. You further agree that our records, communications, and delivery data, including leads and appointments delivered, together with your signed Services Agreement and these Terms of Service, may be submitted as evidence that the services were authorized, contracted for, and provided. In the event you initiate a chargeback for services provided in accordance with your Services Agreement, you agree to remain liable for the disputed amount together with any fees, costs, and reasonable expenses we incur in responding to or reversing the chargeback, and we reserve all rights and remedies available to us to recover those amounts.